We wanted to give an update on our operations during the Coronavirus pandemic, which is affecting and limiting daily life in an unprecedented way across most of the world.
UPDATE • 24th MAY 2020
Our etching supplier has resumed production with a limited team to ensure social distancing measures, and are working through their own backlog. We are expecting supply of outstanding custom etched items to resume in the next few weeks but cannot provide any delivery estimates until we have a clearer view on how long production is taking.
We will tentatively send further batches of etching to production, so if you have not yet received artwork for approval this will start to come through by email.
Until our backlog of custom orders is reduced we are not able to consider any requests for bespoke etching beyond the products listed on our website.
Thank you again for your understanding and patience as our production resumes.
KITS AND COMPONENTS
At present we are still able to fulfil orders for any kit and component products showing as in stock on our website. We have a good supply of Meridian Models rolling stock kits in 009, which are simple to build and may provide a useful distraction in these uncertain times. Stock levels on EuroNG, 6point5 and Planet Industrials are also currently good. Our workshop facility is still accessible at present but we anticipate limiting despatching to once per week to adhere to the 'stay at home' policy, so there may be a short delay between ordering and shipment, and we appreciate your understanding in this.
Unfortunately (but understandably) our etching supplier has suspended production for the time being, so lead times will necessarily be extended on these products. If you were sent proof artwork for review on or around the 8th March, or if you have not yet received artwork, we are currently unable to provide an estimate for when these items will be produced. We are still happy to accept orders for custom etched items but with lead times necessarily uncertain. We apologise for the delay caused.
Until we have a date for production to resume we will NOT consider any requests for bespoke etching beyond the products listed on our website.
As a small, specialist business we are facing a considerable amount of uncertainty over the next weeks and months. We have reserves to maintain basic operations, and help from the Government for small businesses has been announced, but a long period of disruption may be ahead. We have always valued and appreciated the support of our customers, which has helped us to grow and evolve over the past ten years.
We have now added a digital gift card product to our online store. This can be used for its intended purpose - e.g. as a gift to a family member or friend - or you may use them for yourself for credit against future purchases either online or at a show when the world returns to normal. These cards have no expiry date and can be purchased in £10, £25, £50 and £100 amounts. If you are able to put a little money in the "pot" now this will help to see us come out of the other side in good shape.
Narrow Planet gift card
Product development is continuing from our homes as practical, so we should have some good stuff up our sleeves for release later in the year.
Of course this is an unknown and very fluid situation, so if we need to revise any of our operations again we will be sure to provide further updates.
Take care of yourselves and your families, stay safe, and we look forward to catching up with you all again soon.
- the NP Team