This Privacy Notice gives details of the types of personal data we may collect about you when you visit our website or interact with us in other ways. It also explains how we handle and store this data and keep it safe.
Narrow Planet are committed to your privacy and will only use the data we collect about you lawfully. We want to make sure you are fully informed about your rights so please take time to read this statement in full.
You are always welcome to get in touch with us if you have any questions about the use of your personal data.
WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
When you purchase something from our store or create an account with us, as part of the buying and selling process, we collect the personal information you give us. This can include:
* Your name
* Your postal address
* Your email address
* Your telephone number
* Your payment card details or Paypal account ID
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We collect this information in order to process your orders and provide you with the best possible customer service.
We also collect personal data when you interact with us on social media, if you contact us by any means with queries or complaints, and when you enter prize draws or competitions that we may operate.
With your permission, we may send you emails about our store, new products and other updates.
YOUR RIGHTS OVER YOUR PERSONAL DATA
You have the right to request:
* Access to the personal data we hold about you
* Corrections to your personal data when it is incorrect, out of date or incomplete
* That we delete data held about you when you request it, unless we have a legal obligation to retain that data
* That we stop using your information for email or postal marketing, or online advertising
* That we stop any consent-based processing of your information if you withdraw that consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, return a purchase or enter a competition, we imply that you consent to our collecting it and using it for that specific purpose only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org or writing to us at:
Narrow Planet, PO Box 297, Bexhill-on-Sea, TN40 9HF, UK
HOW DO WE USE YOUR PERSONAL DATA?
We may use your personal data to comply with our contractual obligations. As an example, to process your order for home delivery we will collect your address details and provide them to postal or courier services. We may retain your details for a reasonable period after the completion of your order to fulfil any contractual obligations such as refunds.
We respond to your queries and complaints. We will use the information you send in order to respond. We may also keep a record of such correspondence in order to inform and future communication with us and to demonstrate how we have communicated with you in the past. We do this on the basis of our contractual obligations to you, our legal obligations, and our legitimate interest in providing you with the best service we can.
In order to display the most interesting content on our website or to offer product recommendations, we may hold data about your recently viewed items or purchase history. We do this on the basis of your consent for our website to place cookies or similar technology.
In order to operate prize draws or competitions we will use the personal information that you submitted, based on your consent at the time of entering.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. As an example we can pass details of fraud or other criminal activity to law enforcement.
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
OTHER THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at email@example.com or write to us at Narrow Planet, PO Box 297, Bexhill-on-Sea, TN40 9HF, UK